Tampa
WOW! - Payment and Equipment Dropbox
14.74
14.74
Overview
Take advantage of WOW's great offers on Internet, Cable, TV and Home Phone! Experience entertainment your way and find the offer and products that meet your needs.
Features
Credit cards
Wheelchair accessible parking lot
Wheelchair accessible entrance
Debit cards
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Quality
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This review location has several negative reviews, indicating poor customer service, technical issues, and billing problems. Many customers have reported difficulty in canceling their service and being charged for equipment they did not receive. Some customers have also experienced frequent outages and slow internet speeds. While a few customers have reported positive experiences with specific technicians, the overall consensus is that the company is not reliable or trustworthy.One of the main issues with WOW is their customer service. Many customers have reported being put on hold for extended periods, only to be transferred to a manager who is not available. Some customers have even been told that they cannot cancel their service over the phone and must wait for a technician to come to their location. This lack of transparency and communication has led to many customers feeling frustrated and disrespected.Another issue with WOW is their technical support. Many customers have reported experiencing frequent outages and slow internet speeds. Some customers have even had to wait multiple days for a technician to come to their location to fix the issue. When the technician does arrive, they may not have the necessary equipment or knowledge to fix the problem, leaving the customer without internet for an extended period.Billing issues are also a major problem with WOW. Some customers have reported being charged for equipment they did not receive, while others have been charged for services they did not use. In some cases, customers have even been sent to collections for amounts they do not owe.While a few customers have reported positive experiences with WOW, the overall consensus is that the company is not reliable or trustworthy. With so many negative reviews and complaints, it is clear that WOW needs to improve its customer service, technical support, and billing practices in order to regain the trust of its customers.Some of the most common complaints about WOW include:* Difficulty canceling service* Being charged for equipment they did not receive* Frequent outages and slow internet speeds* Poor customer service* Inability to get a manager on the phone* Billing issues and being sent to collections for amounts not owedOverall, it seems that WOW is a company that is struggling to provide reliable and trustworthy service to its customers. With so many negative reviews and complaints, it is clear that the company needs to make significant changes in order to regain the trust of its customers.
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Categories
Home & Daily Service
Internet Service
Community & Government
Community Service
Telecommunications service provider
Telephone company
Internet service provider
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