This business is a small operation with a strong focus on customer service and delivering high-quality products. They offer a range of trophies, medals, and plaques, as well as custom engraving services. The staff is knowledgeable and friendly, with many customers praising their helpfulness and patience. The business has a strong reputation in the community, with many customers returning year after year. They have a wide range of products and services available, and are willing to go the extra mile to meet customers' needs. However, there have been some issues with customer service in the past, including instances of rudeness and beratement from the owner. Despite this, the business has a strong overall reputation and is a good choice for those looking for custom trophies and awards.One notable issue is that some customers have reported feeling belittled or berated by the owner when they have had issues or concerns. This has led to some negative reviews and a loss of business for the company. However, this appears to be an isolated incident and the majority of customers have had positive experiences with the business.