Tampa
USF Health Department of Neurology
0.54
0.54
Overview
USF Health is dedicated to improving the full spectrum of health - from the environment, to the community, to the individual. This unique partnership is formed by the College of Medicine, the College of Nursing, and the College of Public Health at the University of South Florida.
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Credit cards
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NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Overall
Quality
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The medical center is well-equipped and provides quality care, but there are some inconsistencies in the service. Dr. Balis is a standout, receiving praise from patients for his caring approach. The staff is generally kind, with some exceptional individuals like Precilla, Jasmine, and Jessica R who go above and beyond to assist patients. However, there are also reports of staff being unhelpful, particularly with Danielle's behavior on the phone.Patient satisfaction is a mixed bag, with some reporting positive experiences and others expressing frustration with the appointment process, billing, and communication. Some patients have reported feeling invalidated, ridiculed, or ignored by medical staff, which can be distressing, especially when dealing with sensitive health issues.The center's accessibility features are in place, including wheelchair-accessible parking, restrooms, and entrance. The center's website and phone number are easily accessible. However, there have been issues with outdated addresses and difficulty in scheduling appointments.Some patients have expressed dissatisfaction with the neurology department, citing concerns with communication, billing, and medical treatment. There have been reports of misdiagnosis and delayed care. However, there are also instances of excellent care and diagnosis.The medical center's rating is 3.0 on third-party platforms, and patients have generally reported positive experiences, but with some reservations. It seems the center's quality and innovativeness are overshadowed by issues with communication and medical care. While the medical center has a long history of providing quality care, recent patient feedback suggests that there are areas for improvement, particularly with regards to communication, accessibility, and medical treatment. Patients appreciate the kindness and professionalism of some staff members, but have expressed frustration with others. Overall, the center seems to be struggling with maintaining consistency in its service, which may impact patient satisfaction and trust.
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