Tampa
Urban Concepts Modern Hearth & Outdoor
15.06
15.06
Overview
Urban Concepts: Your trusted partner for premium fireplaces in the U.S. Stylish, efficient solutions with electric, gas, ethanol, & water vapor options. Nationwide shipping.
Features
Credit cards
Debit cards
Wheelchair accessible parking lot
Delivery
Small business
Identifies as women-owned
Identifies as women-owned
Appointment required
In-store shopping
Assembly service
Installation service
Photos & videos
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Pricing
Quality
Overall
Innovativeness
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This business has a high level of quality, evident in the positive reviews from clients who have purchased and installed fireplaces and other products. The clients praise the showroom, the design process, and the installation services, indicating that the business is knowledgeable and efficient in its operations. However, there are also negative reviews that suggest that some customers have experienced poor customer service, primarily with the owner Shelley. Despite these issues, the business is generally well-regarded and is a trusted partner for premium fireplaces. The prices are competitive, and the business offers various options and solutions for its clients. The innovations in the field of fireplaces and outdoor furniture are also noteworthy. However, the business could benefit from addressing the concerns of dissatisfied customers to improve overall satisfaction and loyalty. Overall, the business is a reliable option for those seeking high-quality fireplaces and outdoor furniture. One issue stands out: inconsistent customer service, which can be a major turn-off for potential clients.
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Categories
Construction & Development
Building Materials
Fireplace store
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