The overall business score of Sonic Transportation & Logistics is 2.0 out of 5, which indicates a poor performance in various aspects. The business appears to have a lot of issues with delivering packages on time, as evident from the numerous complaints about packages being marked as delivered but not actually being received. This has caused frustration and financial losses for customers.The company's quality of service is severely impacted by this issue, as customers expect timely and reliable delivery of their packages. The fact that the company's tracking system is not accurate and that they often provide false information about delivery attempts or completions is a significant concern.Pricing is the only area where the business seems to be doing well, with a score of 5.0 out of 5. This is likely due to the fact that the company has a competitive pricing strategy, but it is not enough to make up for the poor quality of service.In terms of innovativeness, the business has a score of 4.5 out of 5, which suggests that they are making efforts to improve their operations and customer experience. However, this score is somewhat misleading, as the company's innovative efforts are likely being overshadowed by their more significant issues with delivery and customer service.Overall, it seems that Sonic Transportation & Logistics has a long way to go in terms of improving their quality of service and addressing the numerous complaints from customers.