This pet store and service location has received overwhelmingly positive reviews from customers, with most praising the high quality of service and care provided by the staff, particularly Josh. The business is well-liked for its friendly and welcoming atmosphere, with many customers feeling at ease leaving their pets in the hands of the owners. The store's grooming services are particularly well-regarded, with many customers commenting on the exceptional care and attention to detail provided by Josh. While some customers have mentioned minor issues with communication or scheduling, these complaints are rare and do not detract from the overall positive experience. The store's cleanliness and organization are also frequently praised, with many customers noting the comfortable and safe environment for pets. The only notable concern raised by customers is a single negative review from 2024, in which the owner expressed frustration with the business's handling of their dog's grooming, including a reported incident where the dog's nail was cut too short and bled. However, the business responded promptly and offered a discount to the customer, indicating a commitment to customer satisfaction and resolving issues. Overall, this location appears to be a top-notch pet store and service provider, with a focus on quality care and customer satisfaction.