The business has a solid overall rating, suggesting a good reputation among customers. The quality of products and services seems to be somewhat inconsistent, with some customers mentioning fresh hay and friendly service, while others experienced difficulties in contacting the business. The prices are a strong point, with many customers praising the affordability of the hay. The location appears to be wheelchair accessible, making it convenient for customers with mobility issues. However, one significant issue is the lack of contact information, phone, and sign at the location, making it difficult for customers to find and reach the business.