Tampa
Matthew Zook, MD, PHD, FAAD
21.11
21.11
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
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Pricing
Quality
Overall
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This business location seems to be struggling to meet the needs of its patients. The worst experience reported by multiple clients suggests that the quality of care is a major concern. While the location has wheelchair-accessible amenities, this may not be enough to compensate for the lack of attention given to patients' skin checks. One client reported feeling uncomfortable with the doctor's demeanor, which may indicate a need for better staff training. The issue with billing and insurance coverage is also a major red flag. Overall, it appears that this location needs to focus on improving the quality of care and addressing patient concerns.The location's innovativeness is not evaluated, as there is not enough information available.The client feedbacks highlight several issues, including:* Lack of thorough skin checks, with one client not even having their back examined.* Inadequate treatment of skin issues, such as not removing a wart.* Poor doctor-patient interaction, with one client feeling condescending and uninterested.* Billing and insurance issues, with one client being sent a bill despite the receptionist initially agreeing to cover the cost.The location's features, such as wheelchair-accessible amenities and NFC mobile payments, are not enough to outweigh these concerns.The co-branding with a well-known doctor, Matthew Zook, MD, PHD, FAAD, suggests that this location may have been hoping to benefit from his reputation. However, the client feedbacks suggest that this is not translating to a good experience for patients.
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Categories
Medical Service
Dermatology
Pediatric dermatologist
Dermatologist
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