Overall, the business seems to provide average to above-average experiences for customers. The staff is generally courteous and professional, with several reviewers highlighting the excellent service provided by specific team members, such as Jodie and Laurie. However, there are some issues with quality and pricing, as some reviewers reported problems with their vehicles and felt they were overcharged. Innovativeness is also a strong point, with the business offering a range of services and amenities, such as free oil changes and a comfortable waiting area. Despite some negative reviews, the overall consensus is that the business is reliable and trustworthy.Some issues that customers have reported include:* Problems with vehicle quality, such as faulty repairs and worn-out parts.* Overcharging for services, including unnecessary work and high prices.* Disorganized and slow service, with some customers waiting for extended periods of time.* A lack of transparency and communication, with some customers feeling misled or confused about the status of their vehicle.Despite these issues, the business has a strong reputation and a loyal customer base. Many reviewers have praised the staff for their friendliness and professionalism, and several have mentioned that they will continue to do business with the company despite some problems. Overall, the business seems to be working to address these issues and improve the customer experience.