This business location has been evaluated based on several aspects. In terms of overall performance, it receives a score of 4.1 out of 5. The quality of service has been generally positive, with a score of 4.2 out of 5. Clients have praised the professionalism and thoroughness of the staff, particularly the examiner. However, there have been some concerns raised about the pricing, with some clients feeling that the costs are high. The business scores 4.8 out of 5 in this category, but it's essential to note that this is a critical area for improvement. In terms of innovativeness, the business receives a score of 4.3 out of 5. While the use of polygraph testing and lie detector services is not novel, the business has been praised for its flexibility and accommodating nature. One of the main issues with this business is the lack of a clear and transparent communication process. Some clients have reported feeling frustrated or ignored when trying to reach the owner or staff. This is a significant area for improvement and could be addressed by implementing a more responsive and empathetic customer service approach. Overall, this business has received positive feedback from clients, but there are areas that need improvement. By addressing these concerns, the business can increase its overall rating and provide better services to its clients.