The business seems to have inconsistent performance. On one hand, the quality of their work is high, as evident from many customers' positive reviews praising their craftsmanship and attention to detail. Additionally, their pricing is generally fair, with some customers mentioning that they offer competitive prices.However, there are also several issues with the business. Many customers have experienced significant delays in receiving their repaired or custom-made items, with some even having to wait months. This lack of timeliness and poor communication has led to frustration and disappointment for some customers.Furthermore, some customers have reported feeling uncomfortable or disrespected during their interactions with the staff, which is unacceptable for a business that prides itself on customer service.On the other hand, some customers have had positive experiences, praising the staff's kindness and professionalism. Additionally, the business seems to be committed to using high-quality materials and techniques, which is reflected in their beautiful and unique pieces.Overall, while King Jewelers has its strengths, it also has significant areas for improvement. Addressing the issues with timing, communication, and customer service would go a long way in improving the overall experience for customers.