Tampa
Ideal Recovery & Collection
10.86
10.86
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Pricing
Quality
Overall
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This business location has its strengths and weaknesses. The staff's inability to communicate with customers in a professional and compassionate manner is a major concern. Several customers reported being spoken to in a condescending tone, being hung up on, or being treated like a criminal. This lack of respect and empathy can lead to a negative experience for customers. On the other hand, some customers had positive experiences with certain representatives, who were helpful and professional.The company's collection practices have also been called into question. Some customers reported being charged multiple times for the same debt, while others claimed that their payments were not being processed correctly. This lack of transparency and accountability can lead to financial stress and frustration for customers.The company's website and social media presence are not mentioned in the provided information. However, the address and phone number are provided, which suggests that the company may have a physical location and a customer service department.One of the main issues with this company is the apparent inconsistency in their collection practices. Some customers reported being able to settle their debts quickly and easily, while others faced significant challenges and were treated poorly. This lack of consistency can make it difficult for customers to know what to expect when dealing with the company.The company's rating on third-party review sites is also a concern. With a rating of 1.7 out of 5, it suggests that many customers have had negative experiences with the company.Overall, while the company has some strengths, such as its pricing, it is ultimately let down by its poor quality of service and inconsistent collection practices. Until these issues are addressed, customers may want to exercise caution when dealing with this company.
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Categories
Financial Service
Debt collection agency
Debt Settlement
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