The business has an average rating of 4.2 out of 5. While the pricing seems to be very competitive, the quality of the services and products may not meet customer expectations. The innovativeness of the business is also noteworthy, as customers have mentioned that they have been able to find unique and high-quality cars. However, there are some issues with customer service, particularly with the service department, which has been criticized for being slow and unresponsive. Additionally, some customers have reported being taken advantage of by the sales team, which has led to a loss of trust. Overall, the business has some strengths, but also some areas that need improvement. One issue that stands out is the inconsistent and sometimes poor communication between the sales team and customers, which can lead to misunderstandings and frustration. This issue has been reported by multiple customers, and it seems to be a recurring problem.