The business has received overwhelmingly positive reviews from customers. They praise the staff, particularly Emily Hess and Gia, for their exceptional customer service, friendliness, and helpfulness. Many customers have expressed their gratitude for making their experience at the lagoon enjoyable and memorable. The reviews highlight the facility's cleanliness, safe environment, and fun activities for families. Some reviewers mention specific employees, such as Emily and Gia, for their outstanding performance and exceptional service.However, one reviewer had a negative experience due to a lack of communication from the staff, resulting in a missed swim lesson. This issue was not addressed in the reviews, as it seems to be an isolated incident.The facility's accessibility features, including wheelchair-accessible seating, restrooms, parking, and entrance, have not been mentioned in any of the reviews.