The business has a decent overall rating, but the quality of services seems to be a major concern for many customers. Some have reported issues with damaged or unwrinkled clothes, and a few have even mentioned that the owner is unprofessional and unresponsive to problems. On the other hand, the business seems to have a good pricing system, with reasonable prices for dry cleaning and alterations. Unfortunately, there is no information about how innovative the business is. There seems to be a notable issue with the quality of services provided by the business. Customers have reported receiving damaged or poorly done work, and some have even been told that the owner knows better about fabrics than they do, despite clear instructions on how to care for their clothes. This lack of attention to detail and customer satisfaction is a major red flag.