The location is wheelchair accessible, which is a big plus. It's located in a convenient area, easy to find, and has a modern interior that looks well-maintained. However, the customer service is a major letdown. Several clients have reported difficulties getting in touch with the staff, with some even claiming they never received responses to their messages and calls.Some people have praised the office space as a "gem" in the area, saying it's perfect for professionals who want a hassle-free experience. The working hours are standard, Monday to Friday from 9 am to 5 pm, with no weekend services.One major issue that has been raised is the lack of follow-through by the staff. Clients have reported being charged for services they didn't use or expecting to be contacted back, but never hearing from anyone. This has led to frustration and even disputes over security deposits.