It seems that Briggs Equipment has both positive and negative aspects to its business. The location is accessible for people with disabilities, with wheelchair-accessible parking and entrance. However, there are concerns about the quality of service, as some customers have experienced issues with equipment repair, poor communication, and unprofessional behavior from staff members. Some customers have praised the friendly and helpful staff, while others have reported frustration with delays in repairs and lack of updates on the status of their equipment. Additionally, there have been complaints about the cost of equipment and the overall value for money. However, there are also some positive reviews about the helpfulness of the staff, especially in emergency situations.